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Frequently Asked Questions (FAQs)
- Do I need to register to purchase from your website?
- No, you can check out as a guest. However, we will suggest you to register with us so you can check on your order history and tracking status, add products into a wish list and more.
- How do I register?
- You can register by following a few easy steps during check out, or by clicking the button “Register” on the top right corner
- What benefits do I get once I register to become a member?
- Registering an account allows you to use the full range of features.
Our website lets you:
- Manage your Contact, Billing and Shipping information
- - Review your order history
- - Add products to a wishlist
- - Submit reviews on our products
- - Opt in and out of Newsletter
- - And more as Cameralah.com grows!
- How do I check on my existing order status?
- For registered members, you will be able to check your order by logging into your account. We also send you an email almost immediately after you place an order with us, and for every order update you will also receive an email update (ie: order has been shipped). If you do not receive these emails, please do check your spam mail first, then call us at 1700 815 615 to verify.
- Can I cancel an order?
- If you have placed an order with us but have not paid, your order will automatically be cancelled after 2 weeks. For orders which payment has been processed, please call us as soon as possible at 1700 815 615 to cancel. We will not be able to cancel your order once it has been packed and sent out of our warehouse.
- What is a wish list?
- A wish list is a list of desired items that you would like to purchase in the possible future (Applicable only for registered members). To mark a product under your wish list, simply click on the ❤ button.
- Is there any shipping fees?
- Yes, we charge a RM10 flat rate nationwide express delivery fee.
- How long does it take for my item(s) to be shipped?
- Once your order has been placed and payment has been processed, we will ship your order out and you should be receiving the order within 1-3 working days.
- How do I track my order?
- For registered members, you can obtain your tracking information by logging into your account. We also send out a shipping confirmation email with a tracking number upon shipping out your order. You can track your order by using the tracking number from your conformation email and inserting it into the tracking page of the courier service. If you do not receive a shipping confirmation email after 2 working days, please do check your spam mail first, then call us at 1700 815 615 to verify.
- What is Cameralah’s return policy
- We have a 30 day money guarantee on all products sold at Cameralah.com. Please refer to our returns page for what this guarantee entails.
- What do I do if what I received is not what I have purchased?
- If you receive a product from us that is not as described on the website, please contact us to lodge your claim and provide evidence on why item is not as specified within 7 days from the date the item was shipped. Once accepted, we will pay for postage of the product back to us and provide you with a brand new replacement or credit/refund upon request.
- Can I exchange my item(s) purchased?
- Items purchased can be exchanged if certain criteria’s are met. Check out herefor further information.
- How long is the warranty for items purchased in Cameralah?
- Most of our products carry 1 year or more Malaysian Manufacturer Warranty. We provide the added service of handling your warranty claim provided that it is still within the claim period. Contact us at [email protected] with your warranty details to start lodging your claim.
- How do I do a warranty claim?
- To do a warranty claim, call us at 1700 815 615 or email us at [email protected]
- What are the payment options?
- We accept payment via bank transfer, cash deposit, credit card (Mastercard, Visa) and PayPal
- How can I do a bank transfer?
- ◦ We provide you with our bank details at checkout. Once payment has been made, you are advised to send us a copy of your payment receipt to [email protected] quoting your order number (Displayed at the end of checkout)
For your reference, here are our bank account details:
Bank Name: Maybank Berhad
Account Name: D2Hub Sdn Bhd
Account Number: 5140 5767 2761
Bank Name: CIMB Bank Berhad
Account Name: D2Hub Sdn Bhd
New Account Number: 800 2660 869
Old Account Number: 1250 000 8504 058
- Is your Website Payment Secure?
- Cameralah.com implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) are never stored on our servers, so you can be rest assured that no data can be stolen when transacting through our website.