How to Solve GoPro HERO Image Freezing Problems

How to Solve GoPro HERO Image Freezing Problems


Currently, one of the most common problems faced by GoPro users everywhere is the issue of recorded videos freezing during playbacks. There are a few reasons this might happen, some of the most common factors are:

- Software not up to date
- Memory card incompatibility
- Mobile phone compatibility
- Limited mobile phone memory space

1)      Software not up to date

Normally, GoPro cameras have a tendency of freezing when its software is not up-to-date. Therefore, It is important to always keep up to date with the latest updates from Newer software updates boost reliability and performance and will provide automatic fixes to bugs that causes ‘freezing up’ issues. If you’ve already got the latest software updated but still experienced freezing of images frequently during playbacks, we recommend you to re-update your software to ensure that there were no errors during the previous update process that might have went unseen.

2)      Memory Card Compatibility

Utilisation of an incompatible SD memory card with your Gopro camera can be a major downside for your Gopro camera in the long run. Incompatible SD memory cards can cause constant freeze ups during video playbacks and also video corruption in which you would lose important memories that was recorded. As the GoPro is a high powered device, Imitation and/or SD cards with lower processing speeds can prohibit functions of your camera’s features. So do follow the recommended SD cards to use for your GoPro HERO action cameras from now on. The write speeds for all Class 10 memory cards are also not the same, this is why GoPro only recommend these memory cards for use with your GoPro HERO cameras

  •   SanDisk Extreme 32GB microSDHC (SDSDQXL-032G)
  •   SanDisk Extreme 64GB microSDXC (SDSDQXL-064G)
  •   Lexar 32GB SDHC 633x (LSDMI32GBBNL633R)
  •   Lexar 64GB SDXC 633x (LSDMI64GBBNL633R)
  •   Lexar 32GB SDHC 600x (LSDMI32GBSBNA600R)
  •   Lexar 64GB SDXC 600x (LSDMI64GBSBNA600R)
  •   Delkin 32GB SDHC (DDMICROSDPRO2-32GB)
  •   Delkin 64GB SDXC (DDMICROSDPRO264GB)

3)      Mobile phone compatibility

Not all Operating systems in different mobile devices can support playbacks in high resolutions on your GoPro device. For unsupported playback modes, no freezing will occur but you will not be able to playback on your phone. Below is a chart provided by GoPro indicating the compatibility modes on different phones.


large_app_playback 4)    Limited mobile phone memory space

Freezing can happen due to limited available memory space in your mobile phone. This happens when you have too many apps installed, or are running too many apps at the same time. Ensure that you have sufficient space to run the GoPro apps to prevent video freezing from occurring.

My phone is constantly freezing, how do i fix this?

Here are our Suggested Steps:

1)    Remove and reinsert your battery if the camera is currently frozen

2)    Ensure that all other apps are shut down and you are not running multiple apps at the same time

3)    Restart your mobile and GoPro app if freezing takes place and check if freezing continues

4)    GoPros does not accept unique characters as names. Characters such as the ¥, £, etc symbols should be avoided. press ‘Connect + Control’ and click the wrench icon to open the settings. Select Camera info > Camera Name. Remove any special characters from the name. Restart and see if freezing persists.

5)    Re-update your software even if it’s the latest version (May have not been updated properly before)

6)    Uninstall and reinstall GoPro app.

7)    Reformat your SD card by selecting the ‘delete ALL’ function in the settings menu

8)    Try a different compatible SD card to see if freezing still occurs (Your SD card may have been an imitation or an incompatible version)

If you’ve gone through these steps and still face any issues, please feel free to email us at: or call us 1-700-815-615

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